Significance Of Documentation Required By HCBL

Normally, the customers who have the Electoral Identity card or Voter card understand the same as valid photo identity and address proof but it is our responsibility to make it clear that Voter card is not considered as valid address proof.  A lot of ambiguities have been experienced in creation of Voter Cards and hence government itself has declared this proof as photo identity proof only.  For proving you permanent address from the card issued by the government of India is only AADHAR card.  This is the document of address and photo identity proof.  Significance of the documents is self explanatory.  

Without valid documentary support, no bank will provide banking facilities.  The documents provided by the customer are governing papers to maintain his/her account with the bank.  As far as the address proof is concerned, one can also produce the bank pass book of other bank and it will be accepted at HCBL.  Because after investigating the place of residence, banks issue pass book having the residential address on face page of the same.

Once all the documentary proofs are collected, bank will provide you banking services with all the latest technical support.  SMS alert service is an automatically added feature with the accounts.  We do not believe in formalities and do not ask customers to provide separate application for linking his/her bank account with the SMS alert facility.  At the time of opening of bank account, we ask the option from customer to have this facility or not.  Internet banking options are also asked at the time of opening of the account.

This is for advanced information of all the account holders that we also provide insurance facility but this is kept optional.  In case anyone desires the same, he/she can select the insurance option at the time of opening of bank account.  Though, the same can also be asked at later stage.  This is under discretion of the individual concerned. Policy bond is also there and like other insurance policies, premium facility is also here.  Option is with the customer to deduct the premium from his/her bank account or physical remittance.

Flexibility is also with HCBL to open the account for minors.  It is possible that the relative of the child wants to take the guardianship of the minor, he/she can maintain the account but to open the account for such child, relative will have to take the approval of the natural parents of the concerned kid. 

Being based on the co-operatives, HCBL allows its customers to deposit their precious amount on daily basis.  A scheme has been launched namely Asha Pigmy Deposit Scheme. The customers concerned are allowed to deposit the amount according to their saving on daily basis.  The ceiling limit of deposition is minimum Rs. 20 and maximum Rs. 5000.00 per day.  This collection is also under the electronic supervision.  An automatic receipt will be generated on collection and notified to the customer’s account.

Apart from the above mentioned, it is also confusion among customers that we are taking more charges in making demand draft than other banks.  It is clarified that our service charges are just equal to other banks of private and public sector.